COVID-19

DUE TO THE STAGE 4 LOCKDOWN RESTRICTIONS IN MELBOURNE, AUSTRALIA, MIG TEXTILES WILL NOT BE PERMITTED TO MANUFACTURE PRODUCTS FROM THURSDAY 6 AUGUST 2020 FOR 6 WEEKS. FORTUNATELY WE ARE ALLOWED TO CONTINUE SHIPPING ONLINE ORDERS ONLY AND HAVE PLENTY OF STOCK TO COMPLETE FULFILLMENT.

WHILE WE REMAIN COMMITTED TO COMPLETING ORDERS IN A TIMELY MANNER, DUE TO THE HIGH DEMAND PLACED ON ALL COURIER SERVICES, DELIVERY TIMES MAY BE LONGER THAN EXPECTED AS OUTLINED BELOW. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING. FROM OUR FAMILY TO YOURS, PLEASE STAY SAFE.

Returns

We take pride in creating the highest quality products so you can have the best sleep possible. Despite our best efforts, things can go wrong so if you believe the product you have received is faulty, please contact us via the web form below.

We are unable to provide an exchange or refund due to health reasons unless the product is faulty, so please choose carefully when making your purchase.

Shipping fees are non-refundable.

Shipping

We use couriers for all orders in Australia when available. For all orders with a shipping address to post offices, PO boxes, locked bags, parcel lockers or parcel collect and all international shipping addresses, we use Australia Post.

For an indication on delivery times to your location, please see the delivery timetable below:

DELIVERY STATE DELIVERY TIMES
VIC 1 – 2 days
NSW/ACT/SA 2 – 3 days
QLD/TAS 3 – 4 days
NT/WA 5 – 6 days

 

Delivery times outside of Australia is between 6-13 business days after dispatch.

Shipping costs for domestic and international orders are calculated at the checkout.

Cancellations

If you have purchased an item in error, please notify us immediately through the contact us page or via the web form below. Due to health reasons we are unable to provide an exchange or refund so if an order is cancelled within 1 business day from the order date, we will be able to stop the shipping and issue a refund.

Privacy Policy

Under no circumstances will we ever disclose any personal information from our customers to any third party.

Security

Our store is hosted on a lightning-fast SAS 70 Type II certified servers. The data center that holds our information employs hacker deterrent security provisioning, three redundant network architectures and hardware firewalls.

Our store are PCI compliant, and the network that stores our information is independently audited against stringent PCI security standards every three months. This network is featured on both Visa and Mastercard’s lists of PCI-compliant providers.